Good luck getting an email to anyone in the payments office or even have anyone in the office on a random Monday because it's a "holiday"? We had to threaten twice that we would be moving companies before we got any sort of reassurance we would be helped within the next day. #Lightspeed onsite advanced reporting how toThey are very bad at response time and when you sit on the phone you can't talk to anyone except a support member who knows nothing beyond how to help with the software. We did the run-around with their support team for more than a week and STILL have not gotten paid. We were not informed anything was wrong and only when we realized we should have been paid by then did we call and ask what was wrong. We understood and gave them time even though that seemed like a very long time to wait for a startup. And, I'd like to look at seasonal performance rather than just month to month and week to week.Īfter making our first sales we were told we would have to wait 2 weeks to get our first deposit. I'd also like them to include the previous year comparisons in their dashboard. Or if they offered a better time clock management natively that would help. I've given up on tracking employee hourly performance for this reason. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. There are some small idiosyncrasies like not adjusting sync times for your local time zone. Or you could spend a huge amount of money creating a custom system. You could pay a lot more to piece together all the of the systems you need. The fact that the ecommerce is integrated as well makes it a great fully integrated system. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. It's easy to see the performance of your inventory, employees and marketing at any time. But the Analytics package takes care of all of that. As a senior manager you can spend a lot of time calculating your performance manually in excel. The best feature of LIghtspeed is the analytics package. Whenever I request help, which isn't that often anymore they are quick to respond. We have been using it for over a year and it has met my expectations.
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